Centers for Medicare & Medicaid Services (CMS)

7500 Security Boulevard, Baltimore, MD 21244


Department of Children and Families (DCF) Office of Economic Self-Sufficiency

Customer Call Center: 1-866-762-2237 /Florida Relay 711 or TTY 1-800-955-8770 or 1-800-955-8771
Fax: 1-866-886-4342
Monday through Friday 8 a.m. to 5 p.m.



Local office:
Gateway Service Center
5000-1 Norwood Avenue
Jacksonville, FL 32208
Fax: 1-866-619-5720
Alt Fax: 904-723-2079

Contact DCF to determine Medicaid eligibility, apply for benefits, report a change including add a family member, current benefits, request replacement gold card, information on Medically Needy program, etc. For Health Plans Option (HMO) call: 1-888-357-6554

You may apply for benefits at or apply through a community partner agency.

For a listing of community partner agencies, go to:
Find the listing of community partner agency

Mailing Address:
ACCESS Central Mail Center
P.O. Box 1770
Ocala, FL 34478-1770

Agency for Healthcare Administration (AHCA)

2727 Mahan Drive
Tallahassee, FL 32308
Telephone: 1-888-419-3456/ Florida Relay Service (TDD number): 1-800-955-8771

Contact AHCA to file a health care facility complaint, Medicaid fraud and abuse complaint, or to discuss the care you received in a facility; any questions regarding Medicaid services: transportation, dental, or prescription drug coverage; discuss a problem regarding your commercial HMO; background screening warehouse information; etc. To contact a Medicaid representative at AHCA by phone, please call 1-877-254-1055; TDD 1-866-467-4970





(Serving Health Insurance Needs of Elders) is a program of the Florida Department of Elder Affairs and is operated in this area through Eldersource. SHINE offers seniors, adults with disabilities, and caregivers free, unbiased counseling on Medicare and health insurance issues. Their goal is to help you find the information and resources you need to make the best healthcare decisions. Counselors and volunteers are not affiliated with any insurance company and will not attempt to sell insurance.

Contact SHINE 1-800-963-5337 or visit online at for questions to:

  • Help you understand your Medicare benefits.
  • Help you determine which Medicare Prescription Drug Plan best fits your needs.
  • Answer your questions about Medigap, long-term care insurance policies, and other health insurance programs for seniors.
  • Assist Medicare beneficiaries in specific areas such as home health benefits, Medicare claims and appeals, and other Medicare issues.
  • Offer educational presentations or public speeches on a variety of health insurance topics.

A SHINE representative is available to meet seniors at the Nassau County Council on Aging offices:

Nassau County Council on Aging (East)
1367 South 18th Street
Fernandina Beach, FL 32034
Call to arrange an appointment on the 1st and 3rd Thursdays of each month

Nassau County Council on Aging (West)
37002 Ingham Road
Hilliard, FL 32046
Call to arrange an appointment


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